We are open

for routine non-aerosol and emergency dental care.

You may have heard that dental practices opened for routine care from Monday 8 June, but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal (please read the latest update on this here).

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our processes are put together so that when you receive care it’s both safe and comfortable. That’s why we want to tell you about the procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies: the NHS, Local Council Authority and Scottish Government.

We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help

When you come to your appointment

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  • With the exception of children and patients with carers, you should come alone
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • You should come wearing a mask if possible or be prepared to wear one.

Update on November 1st 2020

The Scottish Government has announced that (from 1st November) we have moved to phase 4 of the NHS Dental Remobilisation Plan. This means that we will be able to provide the full range of NHS treatments from this date.

The government acknowledges that this is not a return to business as usual, because constraints to control the spread of Coronavirus, severely limit the number of patients that can be treated. Given this limited capacity, we will prioritise patients based on their oral health needs. These needs will be based on the professional judgement of our practicioners who will prioritise patients according to particular clinical situations, ensuring that those most at risk if treatment is further delayed will be seen soonest.

If you are experiencing pain that will continue to be a priority and you should contact us for advice and care as appropriate.

Each dentist is to be supplied with enough PPE to treat 10 NHS patients per day, 5 of whom can have procedures that generate spray (drills and scalers). Some of these appointments will be reserved for patients requiring urgent care.

We are aware that there is a huge backlog of patients requiring treatment, but practices will be operating at approximately 25% of their normal capacity when we enter phase 4.

It is likely that the phones will be very busy, appointment books will fill quickly and the waiting time for NHS appointments will be significant. We ask patients to be understanding of the situation which is frustrating for all parties.

Please be assured that we continue to do our best for our patients, as we have done throughout this pandemic. We appreciate your continued patience and undestanding at this difficult time.

You can find out the procedures we have in place for the protection of patients and staff here.